Privacy Policy

1. About This Policy

ZB Plumbing (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Our Contact Details:
Email: info@zbplumbing.com.au
Phone: 0402 772 128
Address: Pakenham, Victoria, Australia

2. Information We Collect

We may collect the following types of personal information:

• Contact information (name, phone number, email address, postal address)
• Property details and service requirements
• Payment and billing information
• Communication records and service history
• Website usage data through cookies and analytics

3. How We Collect Information

We collect personal information when you:

• Contact us for services or quotes
• Book appointments or services
• Visit our website
• Provide feedback or reviews
• Engage with us on social media

4. How We Use Your Information

We use your personal information to:

• Provide plumbing, roofing and heating services
• Process bookings and payments
• Communicate about services and appointments
• Improve our services and customer experience
• Comply with legal obligations
• Send marketing communications (with your consent)

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers (payment processors, cloud storage)
• Professional advisors (lawyers, accountants)
• Government agencies when required by law
• Emergency services if necessary for safety

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, use, disclosure, alteration or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (where permitted)
• Withdraw consent for marketing communications
• Make a complaint about our privacy practices

8. Cookies and Website Analytics

Our website uses cookies and Google Analytics to improve user experience and understand website usage. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: