Terms of Service

1. About These Terms

These Terms of Service (“Terms”) govern your use of services provided by ZB Plumbing (“we”, “us”, “our”). By engaging our services, you agree to these Terms.

Our Details:
Business Name: ZB Plumbing
Phone: 0402 772 128
Email: info@zbplumbing.com.au
Service Area: Pakenham and surrounding areas, Victoria, Australia

2. Services

We provide:

• Plumbing services (repairs, installations, maintenance)
• Emergency plumbing services (24/7)
• Hot water system services
• Gas fitting and heating services
• Roofing and leak repairs
• Drain cleaning and pipe relining

3. Quotes and Pricing

• Quotes are estimates and may vary based on actual work required
• Emergency call-out fees may apply for after-hours services
• Additional costs may apply for materials, permits or unexpected complications
• Payment is due upon completion unless other arrangements are made
• We accept cash, bank transfer and card payments

4. Appointments and Access

• Appointments are scheduled based on availability
• You must provide safe and reasonable access to work areas
• 24 hours notice is required for appointment cancellations
• We reserve the right to reschedule due to weather or emergencies
• Emergency services are prioritised over routine appointments

5. Warranty and Guarantees

• We provide warranty on our workmanship as required by Australian Consumer Law
• Manufacturer warranties apply to parts and equipment supplied
• Warranty does not cover damage from misuse, normal wear, or third-party interference
• Warranty claims must be reported promptly

6. Liability and Insurance

• We carry public liability insurance
• Our liability is limited to the value of services provided
• We are not liable for pre-existing conditions or damage
• You are responsible for protecting your property and belongings
• Emergency repairs may require immediate action without full assessment

7. Health and Safety

• We comply with Victorian workplace health and safety regulations
• You must inform us of any known hazards on your property
• We may suspend work if unsafe conditions are identified
• Gas leaks and electrical hazards must be reported immediately

8. Licensing and Compliance

We hold appropriate licenses and registrations required under Victorian law for plumbing, gas fitting and related services. All work is performed in accordance with relevant Australian Standards and Building Codes.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We may use your information to provide services, process payments and communicate about your service needs.

10. Dispute Resolution

If you have concerns about our services:

• Contact us directly to discuss the issue
• We will work with you to find a fair resolution
• Disputes may be referred to Consumer Affairs Victoria
• These Terms are governed by Victorian law

11. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website. Continued use of our services constitutes acceptance of any changes.

12. Contact Information